Terms of Service

1. What Kirava is

Kirava is a marketplace platform that connects customers in Nigeria with independent beauty service providers — hairstylists, makeup artists, nail technicians, barbers, spa professionals, and similar businesses. Kirava operates the platform that makes it possible to discover providers, view their services, and request appointments. Kirava is not itself a beauty salon, stylist, or service provider.

2. Accounts

You need a Kirava account to book an appointment or to list your services as a provider. You're responsible for the accuracy of the information on your account and for keeping your account access secure. Kirava may use a third-party identity provider to handle sign-in; your account on Kirava is tied to that identity.

3. Customer responsibilities

As a customer using Kirava, you agree to:

• Provide accurate contact details (including your WhatsApp number) when booking.
• Show up for confirmed appointments, or cancel or reschedule with reasonable notice.
• Communicate respectfully with providers.
• Only leave a review for an appointment you actually completed through Kirava.

4. Provider responsibilities

As a provider using Kirava, you agree to:

• Keep your business name, contact details, location, and category accurate and up to date.
• List services and prices that accurately reflect what you offer and charge.
• Keep your availability accurate, so customers can only request times you can actually take.
• Only upload portfolio photos and videos that you own or have the right to use, and that accurately represent your own work.
• Confirm or decline booking requests in good time, and honour appointments you confirm.
• Communicate respectfully with customers.

5. How bookings work

When a customer requests an appointment, the booking is created as pending. The provider then reviews the request and either confirmsor declines it. A booking only becomes a confirmed appointment once the provider accepts it. Either the customer or the provider can reschedule or cancel a booking before the appointment takes place, subject to the provider's stated availability. Kirava does not guarantee that any booking request will be accepted.

6. Communication between customers and providers

Kirava may facilitate communication between a customer and provider about a specific booking, including outside the app (for example, over WhatsApp). Kirava is not a party to that communication and is not responsible for what either side says or agrees to outside of what's recorded on the platform.

7. Reviews

Customers may leave a rating and review for a provider only after a booking with that provider has been marked completed on Kirava. Reviews must reflect a genuine experience with that appointment. Kirava may remove reviews that violate these Terms.

8. Acceptable use

You agree not to:

• Provide false information about yourself, your services, or your availability.
• Use Kirava to harass, threaten, or defraud another user.
• Attempt to circumvent, disrupt, or interfere with how Kirava operates.
• Post content you don't have the right to post, including portfolio media.
• Use Kirava for any purpose outside of legitimate beauty-service bookings.

Kirava may restrict, suspend, or remove an account that violates these Terms, including removing a provider's profile from search and discovery.

9. Professional use only

Kirava is a marketplace for professional beauty and grooming services.

You may not use Kirava to offer, request, arrange or imply any sexual service, escort service, companionship service, or any service of a sexual nature, whether or not payment is involved. This applies to profiles, service names and descriptions, photos, videos, messages and reviews.

You may not use Kirava to solicit for anything outside the beauty and grooming services listed on a provider's profile, including sales, recruitment, religious or political messaging, lending or investment offers.

Everyone on Kirava is expected to communicate respectfully. Harassment, threats, abusive language and unwanted contact are not permitted.

Kirava may remove any profile, listing, photo or message that breaches this section, and may suspend or permanently close the account, without notice. Where the law requires it, matters will be reported to the appropriate authorities.

10. Your safety

Kirava connects independent customers and providers. Kirava does not employ providers and is not present at appointments.

Before meeting anyone, take your own precautions. Review the provider's profile, photos and reviews. Agree the service, price and location in advance through Kirava. Tell someone you trust where you are going and when you expect to be finished.

Either party may decline, end or leave an appointment at any time if they feel unsafe or uncomfortable. Kirava supports that decision and no explanation is required.

If you feel unsafe or threatened, contact the Nigeria Police Force on 112 or your local emergency number first, then report it to Kirava at support@kirava.app.

11. Identity verification for home service

Home service means a provider travelling to a customer's address, or a customer receiving a provider at their own address.

Because of this, both the provider and the customer must complete a one-time identity check before a home-service appointment can be booked. This is carried out by our verification partner. Kirava does not store your identity document.

Salon appointments do not require verification.

Verification confirms identity only. It is not a background check, a character reference, or a guarantee of conduct, and it does not remove your responsibility to take the precautions set out above.

12. Provider membership

A provider profile must be published before it appears in Kirava search and discovery. Kirava is currently free for all providers — there is no subscription fee to publish or remain published today. Providers who joined during Kirava's early launch may carry a Founding Provider designation on their profile. This is a recognition label only.

Kirava reserves the right to introduce a paid provider subscription in the future. If Kirava does so, it will give providers at least 30 days' notice of the pricing and terms. No provider will be charged unless they choose to remain published after that notice period ends.

13. What Kirava does not do

Kirava does not currently process payment for bookings, hold customer funds, provide escrow, pay providers on Kirava's behalf, process refunds, or manage payment disputes. Any payment for a service is a matter between the customer and the provider directly, outside of Kirava. Kirava does not guarantee the quality, safety, or outcome of any service booked through the platform, and does not employ providers — every provider on Kirava is an independent business using the platform to reach customers, not a Kirava employee or contractor.

14. Limitations

Kirava is provided as a marketplace platform on an "as available" basis. Kirava does not guarantee that the service will be uninterrupted, error-free, or available at all times, and is not responsible for disputes between customers and providers beyond what's reasonably within Kirava's control as the platform operator.

15. Changes to these Terms

Kirava may update these Terms as the platform develops. If changes are significant, Kirava will make reasonable efforts to let users know. Continuing to use Kirava after an update means you accept the revised Terms.

16. Contact

If you have questions about these Terms, you can reach Kirava Support from within the app.

17. Company information

Kirava is operated by Kirava Technologies (RC 9753434), registered in Nigeria at Chevron Lekki, Lagos.